Help centre
Frequently asked questions
Soft answers for orders, shipping, returns, care, payments and products.
Once shipped, you’ll receive a tracking link by email and SMS. You can also follow progress anytime under Account → Orders.
If your order hasn’t been confirmed for dispatch yet, contact us at hello@lunara.studio with your order ID and we’ll help as quickly as possible.
Yes — every Lunara order arrives in blush gift-ready packaging with a soft pouch for safekeeping.